Why Awaab’s Law Shapes What We Do
Awaab’s Law sets new standards for tackling hazards like damp and mould. Our SLA ensures rapid classification,
timely action, and transparency for Housing Providers and tenants.
Clear Classifications for Faster Action
No Mould
No remedial action required
Standard Route
Survey within 10 working days, work completed within 12 weeks
Emergency
Severe mould requiring urgent visit and mouldwash, then reclassified blue
Our Service Time Frames at a Glance
Work Order Received
Processed within 24 hrs.
Survey
Booking
Contact attempts within 24 hrs, booked within 5 working days.
Quote Generation
Issued within 24 hrs of survey return.
Engineer Visit
Booking within 4 weeks (never beyond 12).
Work Completion
Job pack (sheets, certs, photos, invoice) issued within 48 hrs.
Emergency Route
Technician dispatched within 24 hrs.
Non-Emergency and Emergency Routes
Non-Emergency Route
- 2-week turnaround available for significant cases.
(subject to tenant availability). - Contact attempts: 3 calls + email/letter.
Emergency Route
- Technician dispatched within 24 hrs.
- First-visit mould treatment possible (requires pre-authorisation).
- Daily chasing for purchase order approval.
